On the morning Thursday 7th May, the Universal Care Plan (UCP) platform has scheduled network maintenance to improve service quality and long-term network performance. During the morning there will be an expected 5 minute interruption to the service where users will be unable to access the UCP system, view care plans via NCRS/NRL, and UCPs will not be flagged on external systems. Users will still be able to access a PDF copy of the most recent care plan via the London Care Record (HIE).
Contact us
Members of the public
You can contact the Universal Care Plan team by emailing ucp.programme@swlondon.nhs.uk.
Universal Care Plan System Support for health and care professionals
- Monday - Friday, 09:00 - 17:00 (excluding Bank Holidays)
- 0203 513 6464 - option 3 - this is for technical UCP system support only
- Email: ucp.helpdesk@swlondon.nhs.uk
If you are having trouble accessing the UCP, please speak to your IT service desk in the first instance who will be able to troubleshoot any local issues such as connectivity.
We cannot accept any patient identifiable information in this form. Please email ucp.helpdesk@swlondon.nhs.uk if you are a professional managing a patient-specific query.
Universal Care Plan
NHS South West London
120 The Broadway
London
SW19 1RH